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Withdrawal Policy

Last updated: 1 February 2024.

We understand that there may be reasons to withdraw from a fitnow program and we aim to make the withdrawal process as simple as possible.

If you’re looking to withdraw from your order, we offer free cancelation within 7 days of purchase. You can withdraw from your order for a refund to the original payment method.


Please note:

Right of withdrawal: You have the right to cancel this contract within seven days after purchasing without giving any reason.

Withdrawal period: The withdrawal period is seven days from the day on which you, or a third party designated by you, registered in the fitnow application using your or the third party's email address.

Adress: To exercise your right of withdrawal, you must inform us (fitnow GmbH, Freilagerstrasse 97, 8047 Zurich, of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail).

Compliance with the deadline: To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal: If you withdraw from this contract, we must return to you all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. 

Right of retention: We may refuse to refund you until you provide proof that you have deleted your profile on and all content provided in the fitnow application.

Withdrawal form: If you wish to withdraw from the contract, you may do so by completing and returning this form:

To fitnow GmbH, Freilagerstrasse 97, 8047 Zürich /

- hereby withdraw from the contract concluded by me/us 
- for the provision of the () program
- Ordered on ( , (name of consumer), (address of consumer)

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